Implementation Success for Workforce Management Software Hinges on Testing and Training

Your organisation has decided it’s time to bite the bullet and purchase a new workforce management solution.  You’re promised it will bring many process efficiencies for your rostering and time & attendance needs while driving operational compliance.  It’s safe to say you’re organisation is not alone with Research by Gartner predicting by 2025, 75% of large enterprises with hourly-paid workers will have invested in Workforce Management to support employee experience and digital workplace initiatives.

The focus of most software-as-a-service evaluation revolves around measuring feature sets against your current problem areas and finding a vendor you can see yourself working well with. However implementing new Workforce Management software can be an expensive and time-consuming process, one that needs to be performed right to reap the benefits your organisations seek. Mercer’s ‘Journey to Digital HR’ paper found that up to 30% of HR tech implementation projects fail due to poor change management.  There are two area’s where most companies don’t always allocate enough time and effort to ensure a successful implementation of workforce management software.  The first one being testing, which if done right can potentially lead to unfound issues that can be resolved before you go live.  The second being training to ensure you reap the benefits of effective adoption and use by your workforce.

As part of our webinar series, Groundbreakers, we are showcasing the success our customers have around the world when adopting workforce management software. The team at Boehringer Ingelheim shared with us how their business ensured implementation success by providing there was an effective testing and training process when implementing their WorkForce Time and Attendance solution.

Ensure there is a robust testing methodology before you go live

Sandra Mathew, Senor Principal Analyst at Boehringer Ingelheim tested their WorkForce Time and Attendance before deployment and believed with proper planning and the right tools, testing can be productive and fun.   “I believe that we are much better off to find defects during testing than after we go live.  I tell my testing team to think outside the box and try and break the system.”.

In the webinar, Sandra shared her success with a testing phase and outlined seven key objectives that effective testing of a new Workforce Management solution for your organisation.
“For example, we found that having an effective defect management tool was key to our organisation”. She said,

Training should be comprehensive, convenient, and customised to the needs of each team

Implementing new workforce management software into your business can be an exciting time and drive tremendous results. Still, if your employees are not trained properly, then you will never reap the full benefits.  Designing an effective training program can help improve the speed of user adoption. Training should be comprehensive, convenient, and customised to the needs of each team.

Nancy Kurdy, Time Administration Specialist from Boehringer Ingelheim has trained over twenty thousand employees for time and attendance software. She believes it’s essential to segment your employees by role and how they will use in order to tailor your training effectively.

“When you identify the types of employees and how they will utilise the time and attendance software you can determine what training you will need to run by tailoring it to the employee type and how many training programs you will need to run” Nancy said.

Nancy believes there are six critical areas that business should focus on when implementing effective workforce management software training. These include producing tailored training material, the time and delivery method of your training and how to communicate to your employees during the implementation phase effectively.

If you’re looking to implement a workforce management software solution that can deliver a breakthrough employee experience in the cloud, no matter how unique your pay rules, labour regulations, rosters, and employee self-service needs are, check out the WorkForce Suite.