Privacy Around Information Collected From Our Customers

​Effective: November 3, 2020

About us (the “Data Controller”)

WorkForce Software, LLC
38705 Seven Mile Road, Suite 300
Livonia, MI 48393
United States of America
+1‐877‐493‐6723
[email protected]

…including subsidiaries:

WorkForce Software processes personal data, as Data Controller, from specific customer business contacts related to our role as a provider and processor of workforce management solutions, along with related services such implementation and support.

Data Protection Officer

We have contracted with IT Governance in the UK for Data Protection Officer Services. The Data Protection Officer (DPO) provides advice and guidance around our General Data Protection Regulation Compliance. Generally, questions you may have around privacy should be sent first to [email protected] and we will escalate to the DPO as necessary. Our Data Protection Officer is:

GRCI Law
Unit 3 Clive Court
Bartholomews Walk
Cambridgeshire Business Park
Ely, Cambridgeshire
CB7 4EA, UK
[email protected]
+44 (0) 333 800 7000

EU Representative

We have appointed GRCI Law to act as our EU Representative and all requests, questions and comments should either be emailed to [email protected] or addressed to:

c/o Head of Data Privacy Manager Service
GRCI Law Limited
Unit 3, Clive Court
Bartholomew’s Walk
Cambridgeshire Business Park
Ely, Cambridgeshire, CB7 4EA, UK

or:

Head of Data Privacy Manager Service
IT Governance Europe
Third Floor, The Boyne Tower, Bull Ring,
Lagavooren, Drogheda, Co. Louth, A92 F682, Ireland

UK Representative

WorkForce Software Limited
Precedent Drive, Rooksley
Milton Keynes
Buckinghamshire MK13 8PP
United Kingdom
Phone: +44-1908-242-042
[email protected]

What information do we collect?

If you purchase software or services from WorkForce Software, we collect business-related information from you:

• Your name, job title, business address and contact details, including email address and telephone number
• Summaries of conversations we’ve had with you
• Information you submitted to support

We also collect data for advertising and marketing, such as analyzing and predicting business buying behavior or business interests—based on your access to our marketing sites – and deliver interest-based advertising and content to your device, such as ads, widgets, or website content tailored to you around our products and services.

Why do we process personal data?

We require your personal data to fulfill obligations under our contract with you:

• Providing support services
• Providing consulting, implementation, and support services.
• Providing information about products and product changes, learning opportunities, technical bulletins, and maintenance windows.
• Notifying you of issues or suspicious activity.
• Sending invoices.

We also have a legitimate interest to provide you information about new products that are related to products you already use. Individuals must opt-in prior to their personal information being processed for a different purpose.

Who has access to your data?

We do not sell your information.

Your information will be shared internally with staff who are responsible for your business account, as well as staff who provide services to our customers. Your information may also be shared with third-parties we have contracted with to provide services to you. We are responsible for any data that is transferred to third parties.

We also use third parties with third parties who process your data following our instructions. For example, we use other vendors to store you contact details, to send you emails, to accept your support tickets, and to understand the products for which you may have an interest.

Your personal information may be transferred out of your home country. For example, we store and process contact information in the United States. Data is transferred outside the EEA or UK based on a declaration of adequacy, binding corporate rules, the Standard Contractual Clauses, or EU-US Privacy Shield Certification. You may request more details about those safeguards by sending an email to [email protected]).

WorkForce Software is subject to the investigatory and enforcement powers of the FTC, the Department of Transportation, or any other U.S. authorized statutory body, and is required to disclose personal information in response to lawful requests by public authorities to meet national security or law enforcement requirements.

How do we protect your data?

We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by authorized employees and partners in the performance of their duties. We are ISO 27001 certified.

Where we engage third parties, they process your data based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organizational measures to ensure the security of your data. We have a third-party risk management program.

You may request more details about those safeguards by sending an email to [email protected]).

How long do we keep your data?

We hold your personal information for as long as you are a customer plus one (1) year or are no longer involved as a contact around our products and services.

Your rights

You have several privacy rights. You can:

• access and obtain a copy of your data within one month of receipt of a written request and free of charge;
• require us to change incorrect or incomplete data;
• require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where we rely on legitimate interests as the legal ground for processing; and
• ask us to stop processing data for a period if data is inaccurate, processing is found to be unlawful and you object to your data being deleted, your data is no longer needed for processing, or there is a dispute about whether your interests override the company’s legitimate grounds for processing data.
• If we collect personal data by consent, you may withdraw consent at anytime.

If you would like to exercise any of these rights, or if you have any questions or issues, please contact

Privacy Officer
WorkForce Software, LLC
38705 Seven Mile Road, Suite 300
Livonia, MI 48152
United States of America
+1‐877‐493‐6723 (Toll Free)
[email protected]

What if you do not provide personal data?

If you don’t provide us the required personal information, we will be unable to provide contracted services to you, or may not be able to proactively contact you with information related to the processing activities we perform for you.

Do we use automated decision-making?

No automated decision-making is performed on your data.

What do I do if I have a dispute?

If you believe we have not complied with your data protection rights, please contact

Privacy Officer
WorkForce Software, LLC
38705 Seven Mile Road, Suite 300
Livonia, MI 48152
United States of America
+1‐877‐493‐6723
[email protected]

If the Privacy Officer is not able to provide a satisfactory response, you may escalate to:

People in the European Economic Area (EEA)

Supervisory Authority: You may seek resolution by contacting the Supervisory Authority in your country or our lead Supervisory Authority:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Phone: +44 1625 545 745
Email: [email protected]

Privacy Shield: You may also seek resolution through Privacy Shield. WorkForce Software complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom ,  and Switzerland to the United States.  WorkForce Software has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, WorkForce Software commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact:

Privacy Officer
WorkForce Software, LLC
38705 Seven Mile Road, Suite 300
Livonia, MI 48152
United States of America
+1‐877‐493‐6723
[email protected]

WorkForce Software has further committed to refer unresolved Privacy Shield complaints to International Centre for Dispute Resolution, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://go.adr.org/privacyshield.html for more information or to file a complaint (https://go.adr.org/rs/294-SFS-516/images/PrivacyShield_Notice_of_Arbitration.pdf). The services of International Centre for Dispute Resolution are provided at no cost to you. Under certain conditions, you may invoke binding arbitration.

People who are not in the European Economic Area

Disputes that cannot be resolved between WorkForce Software and you will be handled, free of charge, in accordance with applicable dispute resolution procedures through the American Arbitration Association, which are available for review at https://go.adr.org/privacyshield.html.