WorkForce COVID-19 Plan with a Customer and Employee First Approach
As the coronavirus (COVID-19) pandemic continues to evolve, we wanted to let you know that WorkForce has a plan in place to continue to provide the highest level of service to our customers. Our contingency plan includes the highest level of security, uptime, resiliency, and continued access to our global Customer Support organization. WorkForce does not foresee an impact of the COVID-19 outbreak on our ability to continue to serve and support customers, partners, and organizations across the world. We will continue to provide full transparency of our detailed plans and execution of these plans, while maintaining the health and safety of our employees.
WorkForce has taken additional measures to protect our employees, customers, partners and communities through the enforcement of COVID-19 best practices and Interim Guidance for Business and Employers issued by the CDC.
- Customer-First Readiness: WorkForce handles millions of global users with unique pay rules, labor regulations, schedules, and employee self-service needs. To deliver extremely high uptime, we leverage multiple, geographically diverse datacenters, as well as public cloud partners, to deliver our best-in-class service. Our diverse partner infrastructure gives us flexibility if supply chains are disrupted in an extended crisis. Our Network and Security Operation Centers are also managed in multiple, geographically diverse sites globally, ensuring complete resilience of our systems. Our customers can continue to access our globally distributed global Customer Support teams in their respective time zones via the customer portal, email, or phone calls.
- Employee Readiness: Unlike many industries, WorkForce is fortunate that our business can be conducted remotely. We have already taken vigorous precautionary steps to test our business readiness, prepare for the unexpected and keep our customers’ organizations moving forward. To continue serving our customers and partners we have given our employees the option to work from home or come into our offices. We have and will continue to educate employees on COVID-19, how they can protect themselves, families, co-workers and customers. The company has suspended/rescheduled all travel through March 31st, 2020 and asked our customers and employees to work together to facilitate the impacted meetings virtually. In addition, we are postponing our VISION event from April to September 2020.
- Our Community: We deeply appreciate your partnership with WorkForce, and we understand that this can be a very difficult time for your teams and communities. Please rest assured that WorkForce is doing everything we can to protect our employees while maintaining the highest level of service to our customers.
Please feel free to reach out to your Account Relationship Manager or contact us our global Customer Support team hotline at http://workforcesoftware.com/support. if you have any additional questions.