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Nucleus Research: Users Prefer Standalone WFM Solutions to Bundled HCM Platforms

Nucleus Research recently conducted a survey—WFM Satisfaction Survey 2022—of customers who use workforce management (WFM) solutions, both standalone and bundled with (HCM) suites.

Nucleus asked respondents for their opinions on standalone solutions, their most preferred product tools, and the benefits they’ve experienced from their use. Survey results find that standalone workforce management programs are preferred over bundled platforms, while also achieving higher ROI’s.

Nucleus Research WFM Satisfaction Survey

Nucleus Research survey finds that standalone WFM programs are preferred over bundled platforms; they also boast higher ROI’s.

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Here are some important findings from the survey:

  • The most important capabilities singled out by users were scheduling, employee self-service, compliance management, analytics and reporting, and labor forecasting.
  • Customers who utilize labor optimization functionality can reduce labor spending by more than 5% on average.
  • Scheduling automation can reduce the amount of time spent creating and adjusting schedules by an average of 75 percent. Users who do not leverage this functionality and manually schedule their workforce typically spend 3 to 6 percent more on labor due to unexpected overtime costs and schedule padding.
  • The average shift manager can save approximately 15 minutes every week by implementing employee-self-service, with one organization saving $1.2 million annually.

As companies have raced to add digital capabilities to their businesses after the pandemic, modern workforce management solutions have become a greater necessity to their success. Due to high turnover rates and difficulty attracting talent, staffing industries with a large hourly workforce have become more complex, requiring complicated solutions for staffing issues and reducing labor costs. Hybrid HCM Suites with some workforce management capabilities are simply not enough to handle the complex troubleshooting inherent in the modern workplace. A dedicated best-of-breed solution, like WorkForce Software, is not only capable of handling workforce management issues that arise better, but also cutting back on costs immensely.

Read the full Nucleus WFM Satisfaction Survey report and learn how standalone workforce management solutions like WorkForce Software provide the highest ROI and have the ability to innovate faster in the areas of greatest change.