Select Page
Three UK
Three UK

“The implementation was an extremely positive, collaborative experience and was delivered successfully within tight timescales. Our project leader rated the WorkForce Software implementation a 10/10 upon project closure.”

Laura Stephens

Retail Channel Development Lead

Three UK

A Groundbreakers Story

Customer Snapshot

Organisation: Three UK
Headquarters: Maidenhead, England
Industry: Telecommunications and Internet Provider
Employees: 4400+

A telecommunications and internet provider, Three UK was launched in March 2003 as the UK’s first commercial 100% 3G network, and currently provides 3G, 4G and 5G (certain areas) services through its own network. Three’s implementation of WorkForce Software in 2017 was part of an effort to increase scheduling and forecasting efficiencies and to reduce payroll errors. In addition, Three had many workforce management challenges that they were looking to resolve. Once WorkForce Forecasting and Scheduling was implemented, they were able to reap the benefits of the solution, making work easier and more efficient for the entire workforce. 

The Challenges:

  • Time-consuming manual processes 
  • Limited control over staffing hours 
  • No visibility across retail locations and headquarters 
  • Ineffective labour distribution
  • Costly payroll errors 
  • High office administration for managers  

The Goal:

  • Effectively distribute staff to ensure the right people are in the right place at the right time
  • Provide visibility and foresight for employees to plan and enhance work/life balance
  • Extract meaningful data for accurate insights into time, activity and productivity 
  • Reduce staff turnover and costs of unauthorised absences across retail locations  
  • Empower managers to spend more time on the shop floor helping customers and coaching team members 

“The internal feedback from our employees has been overwhelmingly positive. Employees love the mobile app and the improved visibility to their schedules and managers can create their rotas much more quickly and make sure they have the right people staffed at the right time.” 

Laura Stephens, Retail Channel Development Lead


Key Benefits:

  • Greater alignment of schedules that suit business needs, ensuring the right people are in the right place at the right time
  • Complete visibility of schedules across the entire organisation, from headquarters to retail employees
  • Improved data insights for senior staff to collect essential information and make more informed business decisions
  • Reductions in labour costs through elimination of error-prone manual processes, elimination of unnecessary overtime and efficient scheduling of staff against labour budgets
  • Reduced time, cost and overall risk of ensuring workplace compliance
  • Improved employee engagement with mobile self-service capabilities that allow for better management of work/life balance 
  • Reduced administrative burden for store managers, allowing them to spend more time on the shop floor facing customers and coaching the team
  • “Available anywhere” access for managers and employees to access schedules, amend shifts and notify the team of shift changes 

WorkForce Suite for Retail

The WorkForce Suite helps retailers streamline schedule creation, accurately forecast labour demands and maximise workforce productivity.

See it in Action!

To see how our solution can help you improve business outcomes, request a personalised demo.