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Goodwill Selects the WorkForce Suite to Boost Employee Engagement

LIVONIA, Mich. (June 6, 2017) – WorkForce Software® has been selected by Goodwill of Central & Southern Indiana to connect the non-profit’s growing workforce and to boost employee engagement. Goodwill employs more than 3,500 individuals across 39 counties in more than 100 locations in Indiana, including retail stores, charter schools, commercial services contracts and more.

The communities served by Goodwill depend on simple and consistent donation processes, well-stocked, organized stores, and exceptional service. Delivering high-quality service requires a workforce that is connected and engaged.

“At Goodwill, we aim to help individuals increase their independence and reach their greatest potential. We selected WorkForce Software because the solution’s ease of use and mobile scheduling capabilities are a good fit for our employees,” said Eric Schlegel, Vice President of Retail, Facilities, and Risk Management for Goodwill of Central & Southern Indiana. “The WorkForce Suite gives them complete visibility, so they can see their schedules in advance, update their availability, and even take on additional shifts. It’s about giving our employees the tools they need to be successful and empowering them in their respective roles. Having that transparency and flexibility built-in is essential for us.”

Goodwill’s employees will track time via WorkForce Time and Attendance, giving them full visibility around pay rates, shift premiums, and compliance. In tandem, they will use WorkForce Forecasting and Scheduling, also part of the WorkForce Suite, to create and view schedules, manage eligibility, and more. Incorporating foot traffic data for each store will allow managers to align schedules with demand—a cost-saving measure that also serves to boost engagement by reducing wasted or unnecessary down-time for employees.

“Keeping employees happy is a big part of boosting retention, and that’s what our solution will do for Goodwill,” said Mike Morini, CEO of WorkForce Software. “We know that hourly workers benefit when they have the flexibility to manage their time and schedules easily. We’re excited about meeting that need for Goodwill and enabling deeper employee engagement across their retail stores.”

About Goodwill of Central & Southern Indiana

Goodwill of Central & Southern Indiana changes lives every day by empowering people to increase their independence and reach their potential through education, health and employment. The organization serves 39 Indiana counties and operates more than 70 retail locations, as well as charter schools for adults and youth, a maternal-child health program, a child care center and more. Learn more at

About WorkForce Software

WorkForce Software is making work easy for the connected workforce around the globe. We provide enterprise and mid-sized organizations with real-time insights backed by pre-packaged domain expertise and proven flexibility. Our cloud workforce management solutions empower employees and managers to digitize time and labor processes, optimize demand-driven scheduling, simplify absence management and enable strategic business insight. With complete visibility across all employee groups and locations, WorkForce Software equips organizations to reduce labor costs, demonstrate compliance and boost employee engagement, all while maximizing operational efficiencies. For more information, visit

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