New Video Shares Guidance on Selecting Employee Time, Schedule, and Leave Management Solutions

LIVONIA, Mich. (July 23, 2015) – WorkForce Software®, the leading cloud-based provider of enterprise workforce management solutions, today announced the availability of a new video featuring Gartner, Inc.’s Research Vice President Ron Hanscome. In this video, titled Researching Workforce Management: Featuring Gartner, Hanscome and Marc Moschetto, Vice President of Global Marketing for WorkForce Software, review the state of employer time and attendance, leave management, and scheduling practices and share insights from Gartner’s research and client interactions on how to find an effective software solution.

Hanscome and Moschetto outline three areas of improvement that clients should expect from a new workforce management technology: increased productivity, simplified compliance, and improved agility.

Increased Productivity

An organization’s techniques for assigning work, scheduling workers, and responding to absences all measurably impact the quality and quantity of worker output. In order to sustainably boost production, employers and find a technology platform capable of accommodating every labor process and rule:

“One of the examples that we’re seeing clients adopt is a continuous improvement model,” says Moschetto, where organizations identify small, incremental process changes that have the potential to improve productivity, quality and efficiency. “When you talk about doing big data activities like that, you absolutely have to get the little data right,” he adds.

Simplified Compliance

Work hour tracking, gross payroll calculations and leave administration activities are each tightly tied to labor laws, and the regulatory landscape gets more cluttered with each passing year. Getting compliance right is critical, but it’s also increasingly complex.

Gartner notes that “real-time evaluation of hours scheduled and worked can help reduce both overtime and compliance risk by proactively alerting managers/supervisors of situations in which employees may incur overtime or violate labor laws.”[1]

“In North America alone, there are literally hundreds of state- and province-specific leave regulations in place,” says Moschetto. “With EmpCenter, we treat leave in a very specific way that allows you to normalize your approach across sites. By automating it, you not only avoid fines and litigation, you also improve employee morale and employer branding by ensuring that employees are treated fairly in all aspects of the business.”

Improved Agility

Any number of changes can force the old methods of scheduling and recording time and absences out the window. Whether a business is faced with new regulations, heightened competition, or is expanding into new countries, the common denominator is new labor policies—and a workforce management solution can facilitate faster, less costly responses.

For maximum flexibility and agility, Gartner has this advice: “Differentiate between configuration and customization: Cloud-based solutions offer more ways to be configured, and layers of abstraction are more widely used than in many on-premises systems, but many cloud-based solutions also offer a development framework to build customizations. Configuration should always be preferred over customization.”[2]

“Simply stated, your business is not a static entity. Your business needs change, you grow and evolve, and there are different regulatory environments that can come into play,” adds Moschetto. “So, having a workforce management solution that can conform to your business needs, not force you to conform to the limitations of the system, can make a crucial difference in responding quickly to change.”

In addition to these three areas, Hanscome and Moschetto explore several other topics crucial to workforce management today, including:

  • Identifying core functional requirements for an enterprise solution;
  • Sharing insights on how Gartner advises solution buyers, and;
  • Expanding on the advantages of cloud delivery based on direct end-user feedback.

“There are many benefits to WFM suites. Customers that are managing time and labor manually, or have multiple niche/site-specific solutions, should consider a WFM suite,” Gartner recommends.[3]

Researching Workforce Management: Featuring Gartner can be viewed in whole or in categorized segments at:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About WorkForce Software

WorkForce Software is the leader in workforce management software for organizations with complex policies and compliance concerns. Through its EmpCenter® workforce management suite, WorkForce Software enables organizations to fully automate time and attendance processes, effectively manage employee absence and leave, optimize staff scheduling, gain real-time visibility into labor costs and productivity, and mitigate the risks associated with employee fatigue. Hundreds of leading organizations rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

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Note to editors: WorkForce Software, EmpCenter and their logos are trademarks registered in the U.S. Patent and Trademark Office. All other trademarks are the property of their respective owners.

Copyright © 2015 WorkForce Software

[1] IT Market Clock for Human Capital Management Software, August 27, 2014

[2] Define Your Customization Strategy for SaaS/Cloud Business Applications, July 8, 2014

[3] IT Market Clock for Human Capital Management Software, August 27 2014

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