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Every successful company has realized that its people are its greatest asset for decades – if not centuries. Now, more than ever before in the history of work, employers must understand what their employees want and need because of the seismic shifts happening.  

With most organizations figuring out flexible and hybrid working models, their employees are the most critical stakeholders. For this reason, to gauge their sentiments, companies are turning to employee experience (EX) platforms. 

EX platforms bring together a massive range of resources, from onboarding and training materials to annual leave management and employee benefits. Thanks to an easily navigable online portal, you should be able to find out anything from maternity policies, company values and strategy, and upcoming social events in a couple of clicks. 

It does appear that the 2.7 billion people who are so-called deskless — that’s a whopping 80% of the global workforce — are forgotten in the hybrid working headache. However, businesses with deskless workers should invest in EX platforms more than in white-collar industries. 

“Deskless and frontline workers have been left behind by recent technological advances in the office, leaving them unhappy and leaving in droves,” said Steve Tonks, SVP – EMEA at WorkForce Software. “At a time when the war for talent is fiercer than ever, investing in the digital tools that enable great day-to-day experiences is a business imperative.” 

Recent WorkForce Software research illustrates the problem. Some 87% of employers state they help hourly workers deal with personal circumstances that affect work schedules, but only 60% of employees agree. 

Tonks adds, “To retain and satisfy this vital section of the workforce, employers need to pay attention to this gap and make genuine efforts to close it. A company’s culture, flexible work options and overall employee experience are becoming top priorities for talent, rather than salary alone.”