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Teck Resources
Teck Resources

Teck Resources has several complexities. WorkForce Software is able to handle all of the calculations and scenarios that we have, so I do believe that [the WorkForce Suite] is very robust and flexible.

Wendy May

Manager, Payroll Systems Planning & Implementation

Successfully Standardizing Systems with Teck Resources

A Groundbreakers Story

Teck Resources Limited is a diversified resource company committed to responsible mining and mineral development with business units focused on steelmaking, coal, copper, zinc and energy. Teck Resources embarked on a digital transformation initiative in 2018 with a goal to develop human resource excellence across the business. Among many objectives, Teck was primarily seeking to reduce transactional functions, move toward a single HR system, advance from basic reporting and dashboarding capabilities, and reduce overall technology infrastructure by retiring disparate systems and complex integrations.

Customer Snapshot

Organization: Teck Resources Limited

Headquarters: Vancouver, Canada

Industry: Diversified Natural Resources

Employees: 14,000+ employees


Implementation Partner: GroupeX Solutions


The Goal:

  • Standardize business practices at all Teck locations in Canada, U.S., and Chile
  • Implement standardized and efficient processes using best practices and technology
  • Promote efficiency and accuracy by automating all payroll calculation rules
  • Provide accessible, flexible, and easy-to-use tools to empower employees, supervisors, and HR administrators
  • Leverage actionable, accessible, and predictive analytics to support strategic data-driven decisions at all levels within the organization
  • Build a system that supports the business now and into the future to promote innovation, evolution, and agility


The Challenges:

  • Disparate methods of collecting and recording time across the organization
  • Paper-based and excel spreadsheet methods of time collection, including vacation management and approvals
  • Manual payroll calculations
  • No ability for employees or supervisors to easily view or report on employee schedules, status, time, or vacation


“Teck Resources has several complexities. WorkForce Software is able to handle all of the calculations and scenarios that we have, so I do believe that [the WorkForce Suite] is very robust and flexible.”—Wendy May, Manager Payroll Systems Planning & Implementation


Teck’s Winning Formula for a Successful Implementation

  • Committed and knowledgeable resources
  • Communication with stakeholders at the table
  • Considered business resourcing across all solution
  • Planned ahead for technical integration
  • Set realistic timelines, then benchmarked
  • Structured communication tools
  • Testing and training
  • Aligned implementation methodologies across solutions



  • Improved accuracy of time collection and calculations
  • Easy access of timesheets and results calculations for employees prior to payroll processing
  • Easy access for supervisors to view and manage time-related data for their employees
  • Group calendar view of employees’ scheduled work and time off
  • Ability for employees to electronically submit time-off requests and supervisors to review and approve time off
  • Delegation for coverage
  • Time-related reporting


Responding to COVID-19

Teck Resources has implemented extensive preventive measures at all of their sites to protect the health, safety, and well-being of their employees by:

  • Reducing some operational crews up to 50%
  • Implementing necessary precautions in accordance with guidance from government and public health agencies
  • Compensating employees affected by COVID-19 with an equivalent weekly indemnity pay
  • Providing an emergency additional vacation coverage allotment for employees who are working only 50% of their shift

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