Whether you’re getting ready to launch EmpCenter throughout your organization, or you have new hires in need of training, WorkForce Software’s Customer Education is available with a full range of courses, materials, and methodology tailored to your organization’s unique needs.

Based on customer experiences, this training methodology is the most efficient way to get your organization ready for a new workforce management solution. We have classroom and train-the-trainer methodologies targeted at specific functional roles within each organization. For example, an HR director will use the system differently than an average employee might, and an IT director will use the system differently than a payroll manager would. Our trainers take this into consideration when creating a program that provides the most value to our customers.

Customer Education includes a variety of courses in the following areas:

• Prepare for defining your workforce management requirements
• Prepare for installing, testing and deploying EmpCenter
• Using EmpCenter – employees and managers
• Technical support of EmpCenter
• Business rule configuration within EmpCenter

WorkForce Software Academy Course Descriptions

The key to using any software system successfully is proper training. First-class training, coupled with your commitment to the implementation, makes the transition to the new system easier. We generally recommend a train the trainer approach. Our staff provides application training to ensure you can quickly and efficiently use your workforce management system. We deliver customized training to fit your needs. We focus on training people to use the system and the processes and procedures needed to make the system work. We educate your trainers on the new software and business practices so they can then train your users on the system. WorkForce Software also provides technical training to teach you how to properly install and maintain the software and related system components should you decide to install the product in your environment. Typically, training is conducted on-site, but training is also available at our Livonia, Michigan, headquarters and some sessions can be conducted via web-based conferencing.

Our training includes courses designed to help you with tasks during all phases of the project, from preparing to define the business requirements for your system through to system testing and system maintenance.

Courses to Prepare for Defining Requirements:

• Time and Attendance – Core Concepts (TR-05)

Courses to Prepare for Installing, Testing and Deploying Your System:

• Managing Data Collection Terminals (TR-18)
• Data Collection Terminal Deployment (TR-22)
• Testing Tactics (EC-20)

Courses for Using Your System:

• Time and Attendance – Employee Functions (TR-01)
• Time and Attendance – Manager Functions (TR-02)
• Time and Attendance – Administrative Functions (TR-03)
• Advanced Scheduler—Basics for End Users (AS-01)
• Fatigue Management – Using the Common Solution (FM-01)

Courses for Technical Support and Business Rules Configuration:

• Time and Attendance – Changing Your Configuration (TR-10)
• Time and Attendance – Basic Configuration (TR-06)
• Time and Attendance – Advanced Configuration (TR-07)
• Time and Attendance – Configuring Multiple Assignments (TR-08)
• Time and Attendance – Interfaces and Interface Connect (TR-09)
• Time and Attendance – Configuring FMLA (TR-11)
• Time and Attendance – Configuring Activity Based Costing (TR-13)
• Advanced Scheduler – Basics for Administrators (AS-02)

Courses for Making the Most of Reporting on Your Data:

• Writing Reports with EmpCenter (EC-01)
• Advanced Scheduler – Database Schema (AS-05)
• Fatigue Management – Database Schema (FM-02)
• Time and Attendance – EmpCenter Database Schema (TR-15)
• Creating Ad Hoc Reports (EC-02)
• Working with the EmpCenter Universe and Creating Ad Hoc Reports (Classroom Instructor-led) (EC-03)
• Working with the EmpCenter Universe and Creating Ad Hoc Reports (Remote Instructor-led) (EC-04)
• Report Writer – Advanced Techniques (EC-05)
• Advanced EmpCenter Universe Customization (EC-06)
• Advanced Ad Hoc Reporting (Classroom Instructor-led) (EC-07)
• Advanced Ad Hoc Reporting (Remote Instructor-led) (EC-08)

Download WorkForce Software Academy Course Descriptions as PDF

Fatigue Management Common Solution Curriculum Course Descriptions

Managing your workforce to maintain compliance with the United States Nuclear Regulatory Commission's (NRC) Fitness for Duty (FFD) regulations (NRC 10 CFR Part 26) can be a challenge.

EmpCenter’s Fatigue Management Solution is specifically designed to help you stay in compliance. We provide a variety of courses to help you understand how to use the Fatigue Management Common Solution, ranging from comprehensive courses to quick, targeted courses delivered over the Web that can address specific topics.

• Fatigue Management – Using the Common Solution (FM-01)
• Fatigue Management – Database Schema (FM-02)
• Fatigue Management Common Solution for the Common User (FM-04)
• Addendum A and You (FM-05)
• Amendments and Approvals (FM-06)
• Waivers and Fatigue Assessments (FM-07)
• Using Fatigue Management Reports Effectively (FM-08)
• How to Track Time in the Fatigue Management Common Solution (FM-09)
• Using FM Codes (FM-10)
• Using Admin Codes (FM-11)
• Schedule Templates and Cycles (FM-12)

Download Fatigue Management Course Descriptions as PDF

Open Enrollment

WorkForce offers the following courses at its Livonia location:

• SQL Refresher: A refresher on writing SQL queries for individuals with minimal experience. The focus is on SQL syntax used when querying data for analysis or presentation in reports. The use of subqueries and set operators, joining between tables, and common SQL functions are reviewed.
• Writing Reports with EmpCenter: This course provides detailed information about the data stored in EmpCenter. Attendees learn how to access the data and create useful reports. It introduces EmpCenter's report development capabilities. The basics of designing reports and using Crystal Reports with EmpCenter are also presented.
• Report Writer - Advanced Techniques: This course provides instruction on how to use advanced techniques in Crystal Reports. (Prerequisite: Writing Reports with EmpCenter)
• Working with the EmpCenter Universe and Creating Ad Hoc Reports: This course provides detailed information about the data stored in EmpCenter. It introduces EmpCenter's ad hoc report development capabilities. Participants will learn the basics of how to customize the EmpCenter sample universe in BusinessObjects Designer, and how to create and work with Web Intelligence Reports in EmpCenter.
• Advanced EmpCenter Universe Customization: This course provides instruction on how to apply advanced techniques to the EmpCenter universe in BusinessObjects Designer. (Prerequisite: Working with the EmpCenter Universe and Creating Ad Hoc Reports)

Download 2010 Open Enrollment Schedule as PDF