Right now you may know that your employees are unhappy at their annual review, yet do you ever really get to know the cause of their dissatisfaction? We all agree that the organization’s most valuable asset is its employees. HR is fully aware of how costly employee turnover is each year, and unfortunately no strategic tool has allowed you to realize that the employee is unhappy until you are surprised by an employee’s departure.

The economic conditions of the past several years have made employees feel stuck in their current jobs whether they are happy or not, leaving employers with an unsettling feeling that they will lose employees as the economy improves. That seems to be the common thread when CEO’s are asked, “What is keeping you awake at night.” It’s time for employers and HR personnel to take a proactive approach and learn what motivates their employees and what does not. The big question is how do you learn this critical information before it’s too late? Does your workforce management (WFM) technology provide a solution to predict employee behavior? If not, the EmpCenter® solution does. Employee satisfaction, productivity, and customer satisfaction go hand-in-hand, impacting your organization’s bottom line. WorkForce Software’s new EmpCenter Predictive Dynamics empowers you to measure employee and customer satisfaction and relate it to your organization’s bottom line in a number of meaningful categories. By soliciting ongoing employee feedback to assess job satisfaction, you gain insight into your workforce. This is an opportunity to learn if your employees have the tools they need to perform their job; if they feel valued and loyal to the company; if they are satisfied with their work environment, including schedules, responsibilities, people on the team, etc. 

Just collecting this information does not impact your business positively. You must act on the information you gathered to make a difference. Get your employees the tools they need. Find the schedules that work best for your team. Make the adjustments your employees asked for, within reason, to gain the loyalty of your workforce and improve productivity and customer satisfaction.

One of the great advantages of Predictive Dynamics is the presentation of actionable data; and, real time representations of how your business changes impact your workforce. EmpCenter PD continually measures results empowering you to fine tune your policies and processes. If you make employee-driven changes, such as new schedules, compensation plan enhancements, working conditions, etc., and there are employees who continue to show satisfaction improvement you have the opportunity to distribute these changes throughout your enterprise to continually drive an improved bottom line

The other side of the coin is hire/train/retain costs for new employees. If you are burning out employees, there is a significant impact in HR and financial resources to find new employees and get them up-to-speed. One study shows that employees making over $60,000/yr cost more than $38,000 to replace. Reducing turnover by as little as 1% can yield significant savings, particularly if you employee a large number of people.  How about proactively understanding where the leakage may stem from and being positioned to prevent an Exodus?

Insight and understanding into the employee and customer relationship provides elements of decision support that were previously unavailable to the HR professional. Now, you can support the overall customer satisfaction and profitability goals while understanding how employee concerns, wants, and motivation affect these goals.

Solutions like Predictive Dynamics automates the process of collecting and analyzing employee and customer feedback to position employers with the ability to proactively attain a satisfied and productive work environment.