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Issue 37, December 2009

A Proactive Approach to Ensuring Employee Satisfaction

Right now you may know that your employees are unhappy at their annual review, yet do you ever really get to know the cause of their dissatisfaction? We all agree that the organization’s most valuable asset is its employees. HR is fully aware of how costly employee turnover is each year, and unfortunately no strategic tool has allowed you to realize that the employee is unhappy until you are surprised by an employee’s departure.
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Sections

PAST ISSUES

Articles & Insights

Why Employee Satisfaction questionnaires and Employee Exit questionnaires Make Good Sense
In an ideal world employers would take time to understand the needs of their employees and learn from their experiences of working on the front line, but employers are often themselves tied up day to day fighting their own fires.
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Vw tying salaries of its top managers to customer and employee satisfaction
Volkswagen AG is basing its new long-term bonus program, not anymore on share price development, but on other key elements that include customer and employee satisfaction, sales numbers and profitability.
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WorkForce in the News

December 9, 2009
WorkForce Software Named to Software Magazine’s 27th Annual Software 500
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November 17, 2009
WorkForce Software Releases White Paper on Web Services Technology in Workforce Management
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October 1, 2009
WorkForce Software Changes the Impact of Workforce Management Solutions on Profitability, and Employee and Customer Retention
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More News

Featured Product

EmpCenter® Predictive Dynamics

Predictive Dynamics provides meaningful analysis of both employee and customer feedback to assess satisfaction levels by soliciting on-going feedback using the latest survey technology, applying analytics, and integrating to existing workforce performance measures.

EmpCenter Predictive Dynamics Helps Organizations:

  • Drive employee performance and enhance customer experience
  • Validates how changes in the work environment and schedules impact the operating unit
  • Enables employers to measure, manage, and improve the quality of their employee relationships and customer satisfaction levels
  • Allows employers to financially quantify the impact of future and past decisions in terms of labor cost and customer revenues
  • Provides continuous feedback to facilitate the on-going tuning of the workforce environment and HR strategies
  • Identifies area of risk and opportunity to allow informed decisions to be made when evolving and optimizing workforce related strategies

Contact WorkForce Software for more information at info@workforcesoftware.com.

White Paper Highlight

Are Employers Ready for the Employee Free Choice Act?

On DEmand Webinars

An Organizations Involvement with Wage Attachments

Employee Leave Rights: Navigating the Maze and Understanding FMLA in School Districts

Employee Family Medical Leave Act (FMLA) Rights

Business Continuity: Are You Prepared?

Preparing for the Certified Payroll Professional (CPP) Exam

Five Characteristics of Top Performing Payroll Organizations

Crisis Management in the Payroll Department

Moving from Manager to Leader in the Payroll World

Developing a Cohesive Team

Flexible Scheduling, Alternative Work Schedules, and Telecommuting

Benchmarking the Payroll Process

Implementing Payroll Best Practices

What are Payroll Best Practices?

Change Management for the Payroll Professionals

Time Collection for your Mobile, Field, Remote Workforce

Process Modeling in the Payroll Department

Strategic Planning in the Payroll Department

Payroll Technologies: Past, Present, and Emerging

Vision 2010 User Conference

SAVE THE DATE!

November 7-10, 2010 • Gaylord Palms Resort • Orlando, Florida

WorkForce software is pleased to announce its first annual user conference, Vision 2010. Vision will provide our clients and prospects with a look into WorkForce Software’s vision for the coming year, delivering thought leadership insight into implementation best practices and techniques, lessons learned, key workforce management strategies and how to deliver ROI.

Attend this year's most exciting workforce management conference and learn why leading organizations consider Vision 2010 to be the must attend conference of the year.

To register and learn more about this exciting event please visit the
Vision 2010 website.

Events

Human Resource Professional Association 2010 Annual Conference & Trade Show
Metro Toronto Convention Center
January 27th-29th, 2010
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IHRIM Annual Conference and Expo
Rio Hotel
Las Vegas, Nevada
May 2nd-5th, 2010
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APA Annual Congress
Gaylord National Resort and Convention Center
Washington, D.C.
May 25th-29th, 2010
Learn more

GFOA 104th Annual Conference
Atlanta, Georgia
June 6th-9th, 2010
Learn more

Canadian Payroll Association’s 28th Annual Conference and Trade Show
The Westin Harbour Castle Toronto, Ontario
July 6th-9th, 2010
Learn more

NACUBO 2010 Annual Meeting and Exposition
Moscone Center West
San Francisco, California
July 24th-227th, 2010
Learn more

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