CT101: Time and Attendance – Troubleshooting

Feb 21, 2017 - Feb 23, 2017, 9:00 am - 5:00 pm

Overview

This course introduces the technical concepts necessary to understand how the WorkForce Time and Attendance (WT&A) system works. Through instruction and interactive exercises, attendees will obtain an understanding of key functional and technical concepts and learn to perform initial troubleshooting and system administrative tasks.

Audience

Business analysts and application administrators responsible for their company’s WorkForce Time and Attendance system.

Prerequisites

No prerequisite for Customer Certification Level

Delivery Mode:

In classroom (3 days)

Learning Objectives

  • WorkForce Time and Attendance Building Blocks
  • Employees and Assignments
  • Timesheets
  • Users, Roles, and Delegations
  • System Administration
  • System Architecture
  • WorkForce Time and Attendance Terminals

Benefits

  • Greater self-sufficiency to troubleshoot and resolve issues without WorkForce Support involvement
  • Faster resolution of issues when WorkForce Support is required
  • Allow customers to qualify for standard support and will be a prerequisite for Level 2 certification
  • Customers who obtain certification will receive a discount in billable fees
  • After the Level 1 course, WorkForce will provide a support toolkit check-in (Note: requires premium support for annual check-ins)

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Venue

WorkForce Software – USA
38705 Seven Mile Road
Livonia, MI 48152
United States

Details

Feb 21, 2017 - Feb 23, 2017
9:00 am - 5:00 pm

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