CT101: Time and Attendance – Troubleshooting

Feb 12, 2018 - Feb 14, 2018


This course introduces the technical concepts necessary to understand how the WorkForce Time and Attendance (WT&A) system works. Through instruction and interactive exercises, attendees will obtain an understanding of key functional and technical concepts and learn to perform initial troubleshooting and system administrative tasks.


Business analysts and application administrators responsible for their company’s WorkForce Time and Attendance system.


No prerequisite for Customer Certification Level

Delivery Mode:

Classroom (3 days)

Learning Objectives

  • WorkForce Time and Attendance Building Blocks
  • Employees and Assignments
  • Timesheets
  • Users, Roles, and Delegations
  • System Administration
  • System Architecture
  • WorkForce Time and Attendance Terminals

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  • Greater self-sufficiency to troubleshoot and resolve issues without WorkForce Support involvement
  • Faster resolution of issues when WorkForce Support is required
  • Allow customers to qualify for standard support and will be a prerequisite for Level 2 certification
  • Customers who obtain certification will receive a discount in billable fees
  • After the Level 1 course, WorkForce will provide a support toolkit check-in (Note: requires premium support for annual check-ins)
  • Enhanced access to the WorkForce Software Product Knowledge Base

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WorkForce Software – USA
38705 Seven Mile Road
Livonia, MI 48152
United States


Feb 12, 2018 - Feb 14, 2018

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