Session Descriptions
General Sessions
Vision 2010 Kick-off and Welcome
Kevin Choksi, President & CEO, WorkForce Software
Monday, November 8, 2010 • 8:30 am - 9:00 am
Join President & CEO Kevin Choksi as he kicks off our inaugural Vision 2010 User Conference! Mr. Choksi will share company milestones during the past year and how those achievements are driving even greater workforce management innovations for your business.
Keynote Address
Jim Holincheck, Managing Vice President, Gartner
Monday, November 8, 2010 • 9:00 am - 10:00 am
With over two decades of experience in the IT sector, Gartner’s Jim Holincheck is a true thought leader in the development, implementation, and strategic use of HR technology. Join us as Jim lends his unique insights and guidance on the evolving role of workforce management in the workplace and how organizations can leverage these technologies to improve business operations across the enterprise.
About Mr. Holincheck:
Jim Holincheck is a managing VP in Gartner Research, where he manages the team that covers finance, human capital management (HCM) and procurement. He specializes in the HCM systems market. In this role, he helps provide a bridge between technology and human capital processes, practices and strategies.
Prior to joining Gartner, Mr. Holincheck spent 2.5 years as vice president of strategy at a B2B-marketplace-turned-software and services vendor called IQ4hire. IQ4hire provides solutions for IT services procurement and for technology solution selling. Before IQ4hire, Mr. Holincheck spent two years as an industry analyst at Giga Information Group (now Forrester) covering human resource management systems (HRMS) and financial systems. Prior to Giga, he spent 10 years at Andersen Consulting (now Accenture) participating in the full life cycle of projects around human resources and financial management.
Product Roadmap
Kathy Cannon, Co-founder & VP of Product Management, WorkForce Software
Monday, November 8, 2010 • 10:00 am - 10:30 am
Co-founder & Vice President of Product Management Kathy Cannon will share our product roadmap and reveal our latest innovations in workforce management. Attendees will also get a sneak peek into future products and enhancements.
WorkForce Software’s Vision
Kevin Choksi, President & CEO, WorkForce Software
Tuesday, November 9, 2010 • 8:00 am - 8:30 am
President & CEO Kevin Choksi will share WorkForce Software’s workforce management vision for 2011. The company has grown significantly over the past two years and will continue to make strides in product enhancements, service offerings, and building better relationships with its clients. Learn about where the company is going and how we’ll continue to set the pace for innovation in workforce management.
Customer Panel
Bill Kutik, Technology Columnist, Human Resource Executive® Magazine and HREonline.com, Co-Chairman, HR Technology® Conference, Host of The Bill Kutik Radio Show®
Tuesday, November 9, 2010 • 8:30 am – 9:30 am
Bill Kutik will lead the client panel discussion, focusing on how organizations utilize strategic workforce management solutions in the day-to-day operation of their business to:
- Increase employee satisfaction, productivity, and loyalty
- Ensure workforce activities and pay practices are aligned with corporate goals and objectives
- Manage employee leave accurately and completely
- Ensure compliance with state and federal regulations, union contracts and other pay rules, regardless of the complexity
- Understand the critical connections between workforce activities and employee satisfaction, and their impact on client satisfaction
About Mr. Kutik:
Bill Kutik is considered the leading independent analyst of the HR technology marketplace, with specialties in HCM, electronic recruiting, outsourcing and talent management. He was named a Top 25 HR Influencer of 2007 by HR World. More recently, he was named a “Top 25 HR Digital Influencer 2009” and a “Top 100 Influencer.” He has been the technology columnist for Human Resource Executive® since 1990 (since 2006 at HREonline.com), also serving as co-chairman of the magazine's annual trade show, HR Technology Conference & Exhibition® since its inception in 1998. In 2008, he started The Bill Kutik Radio Show®, a bi-weekly online talk show with industry leaders. He has a B.A. degree from Harvard University and is president of Kutik Communications, a strategy, marketing and editorial consulting firm in Westport, Conn.
What’s New in Professional Services
Eileen Barkatt, Director of Professional Services, WorkForce Software
Tuesday, November 9, 2010 • 9:30 am – 10:00 am
Learn about new service offerings from our Director of Professional Services Eileen Barkatt. Based on client feedback, our professional services team has created a new menu of exciting service offerings to help clients achieve their workforce management goals.
The Workforce Revolution
Lisa Disselkamp, President, Athena Enterprises
Tuesday, November 9, 2010 • 3:45 pm – 4:30 pm
Lisa Disselkamp, business leader, author, consultant, and sought-after speaker, will present The Workforce Revolution, addressing a holistic approach to workforce management. This session is ideally suited for strategic and functional HR, payroll, and technology leadership; attendees will learn how to break down the “silos of approach” that typically exist among departments and act in a more holistic, business-wide view of labor and workforce management practices, spending, and technology. During her presentation, Disselkamp will share best practices and proven strategies to:
- Ensure business, technology and end-user needs are well-defined and in alignment (“design with intent”)
- Help executives “think beyond the paycheck” and address the broader, operational role workforce management can play within the organization
- Identify and articulate the ways workforce management technologies and practices can drive both bottom-line improvements and top-line growth
- Facilitate the organizational and cultural changes which lead to a successful and impactful workforce management transformation, as well as define a roadmap for meaningful improvements
Disselkamp is subject matter expert and technical resource on workforce management software, HRIS, payroll, timekeeping, compensation, scheduling, and labor analytics systems. As president of Athena Enterprises, she leads a team of talented consultants who share her passion for time and labor management technology. Disselkamp is the author of the only two books focusing solely on workforce management technology – “No Boundaries” (Wiley & Co. 2009) and “Working the Clock” (Oaklea Press 2007).
Closing Ceremony
Kevin Choksi, President & CEO, WorkForce Software
Tuesday, November 9, 2010 • 4:30 pm – 5:00 pm
President & CEO Kevin Choksi will close out the conference with a summary of the key takeaways from the conference. The prestigious “Complexity, Compliance, and Strategic HR Award” and “Client of the Year Award” will be presented by Kevin during the closing ceremony to two of Workforce Software’s clients. We will conclude the conference with a recap of the event, what we’ve learned and shared during the past several days and how we can all move forward to “go farther and dream bigger” in 2011.
Breakout Sessions
Join world leading organizations as they share their stories about how they “Dream Bigger” and “Go Father” with their workforce management solutions. Don’t miss this opportunity to learn about tips, techniques, lessons learned, and best practices. In addition to a great lineup of general sessions, Vision 2010 will feature two breakout session tracks:
Business & Strategy: Sessions in this track provide you with best practices for playing an even greater strategic role within your organization. You will learn from leading organizations how to best utilize your EmpCenter workforce management solution to mitigate complex labor policies and processes, ensure compliance, and enable strategic leadership.
Tools & Techniques: Gain greater insight into the technical perspective of workforce management. Sessions in this track are designed to highlight tools to help support your workforce management projects, best practice techniques, and new technology from WorkForce Software experts and clients.
Managing Complex Labor Regulations
Craig Honour, CIO, Atlantic Marine
Roger Crawford, WorkForce Software
Monday, November 8, 2010 • 11:15 am – 12:00 pm
Client Case Study: Atlantic Marine
Whether your organization must comply with state or federal regulations, or your organization simply has complex workforce management processes, this is an excellent session to learn how to mitigate the complexity. Atlantic Marine had a vision for more than just a timekeeping system – EmpCenter workforce management gave them the tools to manage projects, increase supervisor productivity, reduce administrative tasks, increase system reliability, ensure compliance with auditors, improve access to data, and improve supervisor planning for next day staffing. By recording data before and after, Atlantic Marine showed a return on investment (ROI) of 210% in 6 months with an annual benefit of close to $2 Million.
What’s New in Version 8.0
Kathy Cannon, WorkForce Software
Monday, November 8, 2010 • 11:15 am – 12:00 pm
Join us for an overview and demonstration of EmpCenter version 8.0. Learn about new product capabilities and products such as EmpCenter To Go, Absence Compliance Tracker, Compliance Portal, and Advanced Scheduler. Is there any issue with us saying what is going to be part of v8 before we make the announcement at HR Tech?
Best Practices in Managing Union Agreements
The United Illuminating Company
Amy Meehan, WorkForce Software
Monday, November 8, 2010 • 1:30 pm - 2:15 pm
Client Case Study: The United Illuminating Company
Union agreements can be a workforce management nightmare. Complying with union agreements the first time, every time, is critical to maintain employee relations and avoid grievances. Learn how The United Illuminating Company manages complex union agreements through automating contract rules, overtime calculations, and compliance regulations.
Advanced Scheduler: A Detailed Review
Jason Patterson, WorkForce Software
Monday, November 8, 2010 • 1:30 pm - 2:15 pm
You have time and attendance, now it’s time to see a live demonstration and learn the tips and tricks of using Advanced Scheduler to complete your workforce management solution.
Managing Change in Rolling out a Workforce Management System
Anne Breyer, Business Financial Services Director, Philadelphia Gas Works
Donna Healy, WorkForce Software
Monday, November 8, 2010 • 2:15 pm - 3:00 pm
Client Case Study: Philadelphia Gas Works
Learn how Philadelphia Gas Works rolled out EmpCenter to a resistant workforce. Because change is essential to meet evolving user needs and enhance productivity, Philadelphia Gas Works felt it was important to develop a program to ease the transition and create a positive environment. Today, employees across the company embrace the system and fully utilize the functionality while employers improve productivity and save in labor costs.
Best Practices in Identity Management
Wes Durham, Business Services Manager, Chandler Unified School District
Roger Crawford, WorkForce Software
Monday, November 8, 2010 • 2:15 pm - 3:00 pm
Client Case Study: Chandler Unified School District
Learn from a technical perspective how to eliminate falsification of employee time and other information. Learn from one of your peers the tips and tricks on how to implement identity management.
Enforcing Business Rules with EmpCenter
Cheryl Hookey, Payroll Manager, Chandler Unified School District
Roger Crawford, WorkForce Software
Monday, November 8, 2010 • 3:30 pm - 4:15 pm
Client Case Study: Chandler Unified School District
Regardless of the complexity of your business rules, EmpCenter allows organizations to configure a solution to enforce those rules, meet company goals, and lower labor costs. In this session, attendees will learn how to utilize EmpCenter to meet their business goals effectively.
Best Practices in Upgrading
Lisa Pozarich, Senior Global HR Systems Manager, Activision Blizzard
Donna Healy, WorkForce Software
Monday, November 8, 2010 • 3:30 pm - 4:15 pm
Client Case Study: Activision Blizzard
Learn from one of your peers why upgrading your software is important from both a technical and functional perspective. Blizzard Entertainment will share their experiences, best practices, and the benefits they’ve acquired since upgrading from 4.18 to 7.9.
How Hosting Can Help You Meet Your Business' Goals
Plante & Moran
Eileen Barkatt, WorkForce Software
Monday, November 8, 2010 • 4:15 pm - 5:00 pm
WorkForce Software provides a variety of hosting options that are designed to meet your organization’s specific needs. Through this session, you’ll learn about the various hosting options available to you and how your hosting strategy can help you to cut labor costs without losing functionality. The right hosting strategy can also help you to manage labor law compliance, track labor costs by project, department, job, and schedule your employees without extending your resources in both HR and IT. Representatives from leading CPA firm Plante & Moran will also be on hand to discuss the importance of auditing in this vital process.
Getting Strategic with Predictive Dynamics
Howard Tarnoff & Jason Patterson, WorkForce Software
Monday, November 8, 2010 • 4:15 pm - 5:00 pm
See a live demonstration and learn the tips and tricks of using Predictive Dynamics, the only solution that allows organizations to accurately measure the impact of workforce management automation on employees, customers, constituents, and profits.
Best Practices in FLSA and State Compliance
Cathy Staley, Payroll Manager, Arch Coal
Donna Healy, WorkForce Software
Tuesday, November 9, 2010 • 10:45 am - 11:30 am
Client Case Study: Arch Coal
According to the Department of Labor (DOL), more than 60-percent of organizations are not in compliance with the Fair Labor Standards Act (FLSA). Arch Coal has highly complex labor processes that make compliance with FLSA a challenge. In this session, attendees will learn FLSA compliance best practices using EmpCenter.
Workforce Management and Analytics: Achieving Strategic Business Goals
Bob Conlin, Vice President of Marketing, Accero
Mike Lauritsen, WorkForce Software
Tuesday, November 9, 2010 • 10:45 am - 11:30 am
Workforce analytics represent a critical component of the overall workforce management mix, but few organizations are fully utilizing this vital source of business information. During this session, we will discuss the role of analytics in your day-to-day business activities, tips and tricks to get the most out of your reporting resources, including live demonstrations and valuable insight into transforming raw workforce data into actionable information.
Joining Forces within an Industry Consortium or Group
Don Dailey, Executive Director & Bonnie Brewer, Michigan Collaborative Administrative Solutions for Education/Kalamazoo Regional Education Service Agency (MiCASE/KRESA)
Amy Meehan, WorkForce Software
Tuesday, November 9, 2010 • 1:00 pm - 1:45 pm
Client Case Study: MiCASE/KRESA
Don’t miss this valuable session on joining forces within an industry or group. This session is ideal for educational institutions and organizations with multiple locations. The Michigan Collaborative Administrative Solutions for Education (MiCASE) is a consortium for school districts with one central organization that rolled out EmpCenter to other K-12 school districts – allowing these districts (that may not have had the resources) to join the consortium and benefit from EmpCenter.
Comply with Confidence: Absence Compliance Tracker
Kathy Cannon & Jeff Frank, WorkForce Software
Tuesday, November 9, 2010 • 1:00 pm - 1:45 pm
See a live demonstration and learn the tips and tricks of using Absence Compliance Tracker, the only solution to truly automate your FMLA policies and procedures and ensure compliance with a click of a button.
Streamlining Corporate Acquisitions
Sharon Burton, VP of HR, Compass Bank
Amy Meehan, WorkForce Software
Tuesday, November 9, 2010 • 1:45 pm - 2:30 pm
Client Case Study: Compass Bank
Whether your organization is making acquisitions, bringing on new employee groups, or has several different employee groups or types, this is a valuable session on how to manage the diverse workforce. Over the last several years, Compass Bank has acquired many banks within the U.S. and internationally – all with different pay rules and policies, pay rates, accrual rates, etc. Their most recent acquisitions were in California, which has unique labor laws and regulations. Learn how Compass Bank’s HR department seamlessly incorporated these policies and profiles into their system.
Integrating Workforce Management Systems
Lisa Carver, Functional Director, Duke Energy
Carey Smith, IT Project Sponsor, Duke Energy
Donna Healy, WorkForce Software
Tuesday, November 9, 2010 • 1:45 pm - 2:30 pm
Client Case Study: Duke Energy
Duke Energy will share best practice techniques when integrating multiple systems with EmpCenter. Learn tips and tricks to integrating EmpCenter with your core systems, including HR, payroll, work order, etc. By the end of this session, you will learn how to fully optimize the relationship between your systems and eliminate redundant workloads.
Implementing your Absence Management Strategy
Kathy Cannon & Jeff Frank, WorkForce Software
Tuesday, November 9, 2010 • 3:00 pm - 3:45 pm
Do you ever feel like managing the Family and Medical Leave Act is a full time job? If you do, don’t miss this session where we’ll introduce you to our Absence Compliance Tracker solution, enabling your organization to keep current with up-to-the-minute FMLA regulations with a click of a button. As a result, you can stop worrying about FMLA penalties and associated civil suits that have a negative impact on your organization’s bottom line and reputation.
Mitigating Complexity with EmpCenter
Layale Khalifeh, IT Team Lead, HR/Payroll, Ensign Energy
Michael Collett, Business Systems Analyst, Ensign Energy
Amy Meehan, WorkForce Software
Tuesday, November 9, 2010 • 3:00 pm - 3:45 pm
Client Case Study: Ensign Energy
Ensign Energy Services will discuss how they set up EmpCenter to manage the most complex work environment in North America. Ensign employs a large percentage of field staff that must comply with labor laws across borders while managing a remote workforce.
The agenda, sessions, and presenters are subject to change.
